FREQUENTLY ASKED QUESTIONS
You can shop at Ajadi without creating an account.
However, register with us and you'll be able to enjoy the following benefits:
- Track your orders
- Request a return directly from your account
- Save your address and card details so you can shop even quicker next time
We currently ask for 1-2 weeks processing time as items are hand-made, but may arrive sooner. For urgent requests, please reach out to us via Contact form or email.
Verify that you have correctly entered your payment information. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer. If your financial institution is unable to resolve the matter, you may Contact Us for further assistance.
We take pride in our ability to provide you with the best possible fitting for all body types. Check our size chart in Clothing for accurate selections. For Footwear, we recommend selecting half a size up for leather as it shrinks over time.
If you have a registered account, you can follow the progress of your delivery by signing into your profile and selecting My Account followed by Order Status.
We treat your personal information with the utmost sensitivity. For more information on how we collect, use, and safeguard your personal data please visit our Privacy Policy page.
Ajadi charges state, local, and county taxes for online transactions based on shipping address and as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax. For more information, please review the taxes section on the Shipping and Returns page.
We offer shipping globally where possible based on the availability of global shipping carriers and partners. Please review the Shipping and Returns page for detailed more information on our international shipping policies.
You can find more information about our return and exchange policies by visiting our Shipping and Returns page.
We strive to find the best rate possible with the most reliable shipping carriers to ensure a fair cost and on-time delivery for our customers. Please review the Shipping and Returns page for detailed more information on the shipping carriers we use.